2022 — present
General Manager — The Indigo House
Charleston, SC · 64 rooms · Chef's-counter restaurant
- Full P&L ownership of a $14M operation; RevPAR up 34% in three years against a flat market.
- Led the property to its first Forbes Travel Guide four-star rating and #1 of 94 on TripAdvisor Charleston.
- Cut staff turnover from 46% to 19% with a sommelier-style training ladder and real scheduling autonomy.
- Negotiated the rooftop-bar buildout; it now contributes 12% of total revenue.
2018 — 2022
Hotel Manager — Meridian House
Savannah, GA · 92 rooms · Director of Rooms 2018–20
- Ran daily operations through the 2020–21 disruption; reopened at 92% occupancy within six months.
- Rebuilt housekeeping workflows around stay-length data — labor cost per occupied room down 11%.
- Launched a guest-preference program that lifted repeat bookings to 31% of room nights.
2014 — 2018
Director of Guest Services — Hotel Verlaine
New Orleans, LA · 140 rooms · Promoted from Front Office Manager
- Owned front office, concierge, and valet for a French Quarter landmark; guest satisfaction reached 9.4 / 10.
- Introduced pre-arrival concierge calls — ancillary spend per guest up 23%.
2010 — 2014
Front Desk → Assistant Front Office Manager — The Camellia Inn
Baton Rouge, LA · Where it started
- Learned the trade nights and weekends through hotel school — every role from reservations to night audit.
