Noor Haddad
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Senior Product Manager Payments & Platform Amsterdam, NL

Noor Haddad

Nine years turning messy payment flows into products people don't have to think about. I've shipped checkout, billing, and platform infrastructure at three companies — most recently moving €2.4B a year through systems my teams built.

Currently
Senior PM, Fairmile
Experience
9 years · 3 countries
Languages
EN · AR · NL (B2)
Status
● Open to staff PM roles
01

Profile

I work best on products where correctness and speed pull against each other — payments, billing, anything regulated. My teams ship weekly because we invest in the boring parts: clear contracts, good monitoring, honest postmortems.

Started as a business analyst, learned to write SQL before I learned to write roadmaps. I still prototype my own dashboards and sit in on support calls every month. Strong opinions on pricing pages, weakly held on everything else.

02

Experience

Fairmile 2021 — NOW
Senior Product Manager, Platform Payments · Amsterdam — fintech scale-up, 400 people
  • Own checkout and payment orchestration across 14 payment methods in 4 markets; €2.4B processed in 2025.
  • Led the migration to a unified tokenization service — authorization rate up 3.1 points, an extra €31M captured annually.
  • Cut involuntary churn 22% by rebuilding retry logic and dunning emails around issuer-specific decline codes.
  • Hired and mentor a pod of 3 PMs; wrote the product-spec template now used by all 11 squads.
Klarwerk 2018 — 2021
Product Manager, Billing & Subscriptions · Berlin — B2B SaaS, Series C
  • Took usage-based billing from zero to 38% of new bookings in 18 months; designed the metering pipeline with two backend teams.
  • Shipped self-serve plan changes and proration — support tickets about billing down 41% quarter over quarter.
  • Ran the pricing revamp with finance: three plans became two plus add-ons, ARPA up 17% with churn flat.
Tindra 2015 — 2018
Associate PM → Product Manager, Marketplace Trust · Stockholm
  • First PM on the trust & safety team; shipped ID verification that lifted seller conversion 11% while halving fraud losses.
  • Built the dispute-resolution flow used in 120k cases/year; median resolution time fell from 9 days to 2.
Arden & Co 2013 — 2015
Business Analyst · Beirut — strategy consultancy, retail & telecom clients
  • Modelled market entry for a mobile-money product across two MENA markets; the client launched in both.
03

Selected Impact

€2.4B/yr
Payment volume through checkout and orchestration systems I own at Fairmile.
+3.1pts
Authorization-rate gain from the tokenization migration — ≈ €31M captured annually.
38%
Of Klarwerk's new bookings on usage-based billing within 18 months of launch.
−41%
Billing support tickets after self-serve plan changes shipped. Fewer tickets, happier finance team.
04

Skills & Toolkit

Product

  • Discovery — continuous interviews, JTBD
  • Experimentation — design & analysis
  • Pricing & packaging
  • Roadmaps people actually read
  • Spec writing & PRDs

Domain

  • Payments — cards, APMs, orchestration
  • Billing — usage metering, dunning
  • PSD2 / SCA compliance
  • Marketplace trust & fraud
  • B2B SaaS monetisation

Tools

  • SQL — daily driver, 10 years
  • Looker, Amplitude, Metabase
  • Figma — good enough to be dangerous
  • Linear, Notion
  • Python — scrappy analysis only
05

Education

MSc Information Studies
University of Amsterdam — thesis on payment-friction and cart abandonment
2011 — 2013
BSc Computer Science
American University of Beirut
2007 — 2011
Reforge — Monetisation & Pricing
Cohort programme, completed alongside the Klarwerk pricing revamp
2020
06

Contact

noor.haddad@hey.com

The fastest way to reach me. Tell me what you're building and what problem the role owns — I read everything and reply within two days.

Email me LinkedIn