Summary
I'm a product designer who works best early — when the problem is still fuzzy and the team needs someone to map the territory. Recent work includes a patient onboarding flow that cut drop-off by 31%, a component library adopted across four product squads, and a mobile banking app rated 4.8 in the App Store after a full navigation redesign.
Experience
- Led redesign of patient intake and appointment booking across web and iOS — 31% fewer abandoned sign-ups in six months.
- Built and documented a 140-component Figma library; cut design-to-dev handoff questions by half.
- Ran weekly design critiques with PM and engineering; shipped features on two-week cycles.
- Owned mobile app navigation and account overview — App Store rating rose from 3.6 to 4.8 over twelve months.
- Conducted 40+ moderated usability sessions; findings shaped the bank's first accessibility audit.
- Partnered with compliance to ship clear error states for failed transfers without legal copy walls.
- Designed marketing sites and product dashboards for six early-stage clients in SaaS and education.
- Introduced wireframe-first reviews that became the studio's default client workflow.
Education
B.A. Interaction Design
University of Washington · Seattle
2016
Certificate, Accessibility for Designers
Deque University · Online
2022